Your brand reputation depends on your customer's experience at every touchpoint. And that includes the contact center. More than ever, customers regard service as critical. They expect fast and convenient solutions to their problems, but also proactive service.
Having the right technology stack with the flexibility and power to meet your contact center requirements is critical. Let us see how Dynamics 365 Contact Center fits the bill.
Multiple Channels
Dynamics 365 Contact Center brings multiple channels in the foray. Regardless of there your customers are, they can reach out to your contact center. Your agents can use one system to talk to customers anywhere. Instead of grappling with tool complexity, they focus on helping your customer.
Intelligent Routing
You want the best agent for the job. Intelligent and Unified routing leverages data in your organization to find the best agent. Flexible capacity management helps optimize agent utilization.
Enable Autonomous Agents
Create autonomous agents using Microsoft Copilot Studio and plug them into your contact center. The autonomous agent can keep learning from your knowledge base and keep up with the evolving business realities - all the while helping your customers reach solutions to their problems quickly and easily.
Get Realtime Insights
Since all interactions across channels happen on the same platform, supervisors can unify insights across all customer interactions across channels. These insights can help them in delivering seamless chat and voice connectivity, enjoy extensibility with other business applications, and embed intelligence at every step of the customer service experience.
Power of Low Code No Code Stack
Dynamics 365 Contact Center is built on top of Power Platform Stack, which is one of the best low code/no code stacks money can buy. Extend and customize your contact center implementation using Power Automate, build apps on top of data using Power Automate or leverage PowerBi to customize your analytics.
Open extensible platform
Dynamics 365 Contact Center gives you extensibility, the way you want it - seamless! Bring in your existing CRM system and use Data flows to build tight and seamless integration with the Dynamics 365 Contact Center Platform. You also get the option to plug in Biometric Authentication using Nuance Gatekeeper.
About Xpertiso
Xpertiso is a technology and business firm with deep expertise in contact center implementations. We help our client transform their contact centers using cutting edge technology solutions and build solid foundations for their business. Contact us today to learn more.