Power Virtual Agent

The Dynamics 365 Power Virtual Agent is a game-changing tool that enables businesses to provide outstanding customer service through intelligent automation. Through AI technology, PVA enhances customer interactions, while also increasing operational efficiency and reducing costs
Xpertiso Dynamics 365 Power Virtual Agent

Dynamics 365 Power Virtual Agent

Microsoft Dynamics 365 Power Virtual Agent is an advanced chatbot platform powered by AI. It allows businesses to effortlessly create and deploy intelligent virtual agents. These agents can manage various customer interactions, from FAQs to complex issues, without requiring coding skills.

Businesses in today's fast-paced digital world are always looking for new ways to improve customer engagement and streamline operations. Microsoft's Dynamics 365 Power Virtual Agent (PVA) is a state-of-the-art tool that uses AI to create advanced chatbots. These chatbots can assist with various customer service tasks, offering seamless support and enhancing the overall user experience.

Why Power Virtual Agent

  • Implement Deflection Bots to handle most of customer queries
  • Integrate with Knowledge Base in CS
  • Implement interactive bots using adaptive cards
  • Integrate PVA with your internal systems to provide rich experience to your customer
  • We can "train the trainer", so that your agents have a delightful onboarding experience
  • Close partnership with Microsoft, to resolve any issues you face

  • Key Features of Dynamics 365 Power Virtual Agent

    • No-Code Bot Development: Dynamics 365 Power Virtual Agent allows businesses to create powerful chatbots without needing any coding skills. The intuitive drag-and-drop interface makes bot development accessible to non-technical users
    • Seamless Integration: PVA integrates effortlessly with other Microsoft products, such as Dynamics 365 Customer Service, Power Automate, and Azure. This integration ensures that businesses can automate workflows and enhance the capabilities of their existing systems
    • AI-Driven Insights: The platform uses AI to analyze interactions, providing insights that help improve bot performance and customer satisfaction
    • Multi-Channel Support: Bots created with PVA can be deployed across various channels, including websites, mobile apps, and social media platforms, ensuring that customers can access support whenever and wherever they need it
    • Customization and Flexibility: Businesses can tailor their chatbots to reflect their brand’s voice and tone, ensuring a consistent customer experience across all interactions

  • Benefits of Using Dynamics 365 Power Virtual Agent

    • Enhanced Customer Experience: By providing quick and accurate responses to customer queries, PVA enhances customer satisfaction and reduces the load on human agents
    • Cost Efficiency: Automating routine customer service tasks with chatbots reduces operational costs and allows human agents to focus on more complex issues
    • 24/7 Availability: Bots are available around the clock, ensuring that customers receive timely support irrespective of time zones and business hours
    • Improved Operational Efficiency: PVA automates repetitive tasks, streamlining workflows and improving overall efficiency within the organization
    • Scalability: As your business grows, PVA can scale to meet increasing customer service demands without the need for significant additional investment

  • Use Cases of Dynamics 365 Power Virtual Agent

    • Customer Support: Automate responses to frequently asked questions, troubleshoot common issues, and provide product information
    • Sales Assistance: Guide customers through the sales process, recommend products, and facilitate purchases
    • Employee Onboarding: Provide new employees with information about company policies, benefits, and onboarding procedures
    • Survey and Feedback: Collect customer feedback and conduct surveys to gather valuable insights for continuous improvement
    • Event Management: Assist with event registrations, provide information, and handle inquiries related to events and conferences