Dynamics 365 Voice for Customer Service
Microsoft Dynamics 365 Voice for Customer Service (CS) is designed to transform your customer support operations, providing powerful tools to deliver superior customer experiences.
Dynamics 365 Voice for Customer Service integrates advanced voice capabilities into your customer service operations, allowing seamless communication between your service agents and customers. This solution leverages AI-driven insights and real-time data to enhance service delivery, reduce response times, and improve overall customer satisfaction.
Why Dynamics 365 Digital Messaging for CS
- Implement Voice Channel with Routing
- Configure Azure Communication Service, port phone numbers
- Implement Voice Biometrics for user authentication
- Configure Voicemail, Call recording, Wait Music
- Customize Out of the box Analytics and Call Intelligence. Make it actionable for your organization
- We can "train the trainer", so that your agents have a delightful onboarding experience
- Close partnership with Microsoft, to resolve any issues you face
Key Features of Dynamics 365 Voice for Customer Service
- AI-Powered Insights: Leverage artificial intelligence to gain actionable insights into customer interactions. Dynamics 365 Voice for CS analyzes conversations to identify common issues, predict customer needs, and provide agents with real-time suggestions.
- Omnichannel Communication: Unify customer interactions across multiple channels, including phone, email, chat, and social media. This ensures a consistent and personalized customer experience, no matter how customers choose to contact you.
- Real-Time Transcription and Translation: Enhance communication with real-time transcription and translation services. This feature ensures that language barriers do not hinder the customer service process, allowing for more effective and efficient resolution of customer queries.
- Intelligent Routing: Automatically route calls to the most appropriate agents based on their skills and availability. Intelligent routing ensures that customers are connected with the best-equipped agent to handle their issue, reducing wait times and increasing resolution rates.
- Analytics and Reporting: Monitor and analyze performance metrics with comprehensive analytics and reporting tools. Dynamics 365 Voice for CS provides detailed reports on agent performance, call volumes, and customer satisfaction, helping you make informed decisions to improve service quality.
